A few helpful
things to know.

Full payment is required to confirm an order. We do not accept deposits or payment upon delivery or pickup. Your order is marked Paid & Confirmed only after Square directly verifies that your payment was successful.

After reviewing your arrangement, delivery or pickup details, taxes, and total, you will complete payment through secure Square checkout. Card-processing costs are already considered in our pricing, so there is no surprise card fee added at checkout.

No. Before continuing to Square, you must check the box confirming that you have read and agree to these Customer Policies. Your policy version and acceptance time are retained with your private order record.

Please place standard arrangement orders at least 72 hours in advance. Larger or highly customized orders may require five to seven days. Last-minute orders are accepted when our schedule and flower availability allow.

Arrangement pricing is shown on each order page. Deliveries beyond 35 miles require a $135 minimum floral purchase before delivery fees and applicable taxes.

Prices may be adjusted during high-demand floral holidays, including Valentine’s Day and Mother’s Day, because wholesale flower costs rise seasonally. Any adjusted amount will be clearly shown before payment.

Yes. Each arrangement is created for your selected size, presentation, occasion, and preferences. Because flowers are custom and perishable, completed arrangements cannot be returned or restocked like ordinary retail merchandise.

Photos represent the intended palette, shape, and overall feeling, but every Luz en Flor arrangement is an original. Flowers naturally vary, so exact copies cannot be guaranteed.

Flowers are selected according to season, freshness, quality, and availability. When a substitution is needed, we may use flowers of comparable value while thoughtfully preserving the arrangement’s overall palette, style, and feeling.

Absolutely. Choose Customize Your Own to share favorites, allergies, dislikes, and meaningful flowers. We will honor requests whenever availability and budget allow, but exact varieties cannot be guaranteed.

The inspiration-photo upload is available only with Customize Your Own. Add the file directly within that order form, and it will be attached securely to your private order record. Inspiration images guide the design direction but do not create a promise of an exact copy.

No. Please review your arrangement, presentation, recipient information, fulfillment details, and date carefully before payment. Once payment is completed, changes cannot be made.

Because flowers are perishable and each arrangement is created specifically for your order, confirmed orders are generally final. A cancellation may be considered only if the arrangement has not been started. If approved, the refund will be reduced by payment-processing fees and any other nonrecoverable costs.

Please contact us within four hours of receipt with your order number and clear photographs if the flowers arrive damaged or there is a quality concern. Seasonal substitutions and the natural variations described in these policies are not considered defects. We will review the concern and determine an appropriate resolution.

Delivery is calculated automatically from the recipient ZIP code: up to 15 miles is $20; 15.1–20 miles is $30; 20.1–25 miles is $40; 25.1–30 miles is $50; and 30.1–35 miles is $60. Beyond 35 miles, the fee is $60 plus $2.50 per additional mile and requires a $135 minimum floral purchase.

Yes. Complimentary pickup is available by appointment. For privacy and coordination, the exact pickup location and instructions are shared after your order is confirmed and paid.

We will note your preferred timeframe and do our best to accommodate it, but exact delivery times are not guaranteed unless specifically confirmed in writing. Houston traffic, weather, and earlier deliveries can affect timing.

Please review the recipient’s name, phone number, complete address, date, access information, and delivery instructions before payment. Delays or failed delivery caused by incorrect or incomplete information may require an additional delivery fee.

We will follow the safest reasonable delivery option and attempt to contact the purchaser or recipient. When flowers cannot be safely left or delivered, redelivery or corrected delivery may require an additional fee.

Special Moments is designed for one intimate indoor space, such as a hotel room, bedroom, living room, or another small indoor area. Luz en Flor does not provide full-venue décor, large event installations, or intricate balloon arches.

No. Submitting an inquiry does not reserve a date. Your booking is confirmed only after availability, the final scope and price, and the required payment terms are completed.

Luz en Flor reviews your selections, room photos, timing, access, travel, and requested enhancements. If the setup is available and feasible, you will receive a final custom quote. The date is reserved only after you accept the quote and complete full payment.

Custom quotes remain valid for 48 hours unless your quote states otherwise. Availability is not held indefinitely while a quote is awaiting acceptance or payment.

Special Moments services require a minimum of 14 days’ notice and remain subject to availability. The inquiry form will only allow dates at least 14 days away.

Final pricing varies based on flowers, decorations, travel, room access, setup requirements, timing, and customization. You will receive a clear custom quote before booking.

Yes. Customers are responsible for confirming hotel, rental, or property rules and arranging timely access for setup. Any access, parking, or room restrictions should be shared in the inquiry.

Inspiration images help communicate the overall feeling, palette, and direction, but exact recreations are not guaranteed. Each setup is uniquely designed around the approved quote, space, safety, and available materials.

Yes. You may choose premium fabric rose petals or request fresh rose petals as a custom-priced upgrade. Fresh-petal pricing depends on color, quantity, season, and availability.

No. For fire safety, Luz en Flor never uses real candles or open flames. All candlelight styling is created using battery-operated flameless LED candles.

Food, cake, alcohol, gifts, and other third-party items are not included unless they are specifically listed in your approved quote.

Yes. Let’s Have a PAWty! is designed for pet birthdays, gotcha days, and other furbaby celebrations in one small, supervised space. Decorations must not be chewed or consumed, and any flowers, petals, balloons, treats, cakes, or accessories must be specifically listed in the approved quote.

Customers may handle cleanup themselves, or request next-day décor removal starting at $100. Removal service must be arranged in advance and may vary based on travel and access.